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Subprocessors

Last updated: 22/05/2026

Caterlytix uses trusted third-party providers to support the delivery, operation, security, and maintenance of Trac.

This page provides information about categories of Sub-processors used by Caterlytix. Specific providers may be updated from time to time.

1. What is a Sub-processor?

A Sub-processor is a third party engaged by Caterlytix to process Personal Data on behalf of Caterlytix where Caterlytix acts as a Processor or Sub-processor.

2. Current categories of Sub-processors

Category Purpose Typical location
Cloud infrastructure provider Hosting, storage, compute, networking, backup, and platform infrastructure UK / EEA / approved locations
Monitoring and logging provider Platform monitoring, performance, error tracking, and security logs UK / EEA / approved locations
Email and notification provider Service notifications, support communications, and operational messages UK / EEA / approved locations
Support and ticketing provider Customer support, incident management, and account administration UK / EEA / approved locations
Analytics provider Usage analytics, platform improvement, and operational reporting UK / EEA / approved locations

3. Safeguards

Caterlytix requires Sub-processors to be subject to appropriate contractual safeguards, including obligations relating to confidentiality, security, data protection, and lawful processing.

4. International transfers

Where Personal Data is transferred outside the UK, Caterlytix will ensure that appropriate safeguards are in place in accordance with Data Protection Laws.

5. Updates

Caterlytix may update this page from time to time.

Where required by an applicable agreement or Data Protection Laws, Caterlytix will provide notice of material Sub-processor changes.

6. Objections

Where a customer has a right to object to a Sub-processor under an applicable agreement, objections must be made in writing and include reasonable grounds relating to data protection.