Privacy Notice
Last updated: 22/05/2026
This Privacy Notice explains how Caterlytix Ltd collects, uses, and protects personal data.
1. Who we are
Caterlytix Ltd is a company incorporated in England and Wales with company number 16777248 and registered office at Spaceworks, Benton Park Road, Newcastle upon Tyne, England, NE7 7LX.
2. Personal data we collect
We may collect and process:
- business contact details;
- account and user information;
- support communications;
- billing and administration information;
- technical data, logs, and usage data;
- data processed through Trac where we provide services to customers.
3. How we use personal data
We use personal data to:
- provide Trac and related services;
- manage customer and partner relationships;
- provide support;
- operate, secure, and improve the platform;
- communicate service updates;
- meet legal and contractual obligations.
4. Lawful bases
We process personal data where necessary for:
- performance of a contract;
- legitimate interests;
- compliance with legal obligations;
- consent, where required.
5. Data sharing
We may share personal data with:
- service providers and subprocessors;
- professional advisers;
- regulators or authorities where required;
- third-party systems where authorised by the customer or Integration Partner.
6. Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, including legal, accounting, reporting, contractual, security, and dispute resolution purposes.
7. Your rights
Individuals may have rights to access, correct, erase, restrict, object to processing, and request portability of their personal data.
Requests should be sent to:
8. Security
We use appropriate technical and organisational measures to protect personal data.
9. Contact
Questions about this Privacy Notice can be sent to: