Fair Usage Policy

Last updated: 22/05/2026

This Fair Usage Policy applies to use of Trac, including API usage and integration activity.

1. Purpose

The purpose of this policy is to protect the performance, availability, security, and reliability of Trac for all customers and Integration Partners.

2. Fair use

Users must use Trac in a reasonable, responsible, and proportionate manner consistent with the agreed purpose, documentation, and technical requirements.

3. Excessive usage

Caterlytix may consider usage excessive where it:

• materially exceeds expected or agreed volumes;
• creates performance issues;
• risks platform stability;
• impacts other customers or partners;
• causes excessive API requests, retries, or data transfers;
• attempts to bypass rate limits or data scopes.

4. API limits

Caterlytix may apply rate limits, request limits, page size limits, concurrency limits, or other technical controls.

Limits may vary by integration, customer, partner, or service tier.

5. Monitoring

Caterlytix may monitor usage to detect excessive use, misuse, security risks, errors, or abnormal activity.

6. Management of excessive use

Where usage is excessive, Caterlytix may:

• contact the relevant customer or partner;
• request changes to integration behaviour;
• apply additional limits;
• throttle usage;
• suspend or restrict access;
• apply additional charges where agreed.

7. Third-party systems

Usage may also be restricted by third-party system limits or requirements.

Caterlytix is not responsible for restrictions imposed by third-party systems.

8. Changes

Caterlytix may update this Fair Usage Policy from time to time.